Terms and Conditions

Health and Safety Statement

(Speeedy Aiders) recognises and accepts its duty of care under the Health and Safety at Work Act to provide a safe and healthy working environment for its team members (students / trainees / clients) and for any other individuals who may have cause to use its premises. 

(Speeedy Aiders) has a number of obligations under Health and Safety legislation. These obligations are fully recognised by (Speeedy Aiders), which is committed to complying with the requirements of such legislation. 

Team members of (Speeedy Aiders) have a responsibility for ensuring that their duties are carried out in such a way as to be safe to themselves, other employees, (students / trainees / clients) and to the general public. 

Team members with (students / trainees / clients) have a duty to ensure that (students / trainees / clients) take responsible care for the health and safety of themselves and of other persons who may be affected by their acts or omissions during tuition and training. 

Any employee or (student / trainee / client) who has any doubt with regard to safe working practices, the safety of equipment, or the health and safety of any part of their work or working environment must report this immediately to the management.

Equipment 

Here at Speeedy Aiders we will always practice good infection control measures and uphold a strict abs stringent policy around our equipment and will now enhance these for increased safety.

• CPR manikins have lungs/airways and valves that will be replaced each day
•  The one way valves stop air coming out of the manikins mouth and direct expired air to the back of the manikins head
•  Alcohol/sanitising wipes and cleaning wipes will be used between learners after handling equipment such as CPR manikins or any equipment more than one person may use.
•  Manikins will be disinfected after each session, using a correct solution or wipes. 
•  In addition we will now use face shields for increased protection and adhere to a 2 meter distance where applicable.
•  Each learner will be issued with a new fresh face covering and should use it the same way up each time
•  Hand-washing/hand sanitisation will occur after before and after each practical session and available at other times during the day, when ever the learner feels necessary 
•  Gloves will be provided
•  Spare lungs/faces will be available if necessary to change between learners
•  Where possible there will be one manikin per learner, where this is not possible and manikins are shared, each manikin will be kept to the same small group of learners throughout the course
•  Individual bandages will be available, after use learns can take these training aids home or dispose of them appropriately. 
• Some in-course adjustments to content may need to take place to minimise risk of transmission. If necessary, these will be in-line with latest HSE, Resuscitation Council and Awarding Organisation guidelines.
• All equipment is maintained to a high standard, equipment is reviewed every month to ensure hygiene and reduce the spread of any infection. 

 If you have any questions or would clarification in area of above please do not hesitate to contact Speeedy Aiders.

Booking Policy

Individual Booking

1. Full payment for the course must be made prior to the course date.

2. Course fee payments will not be accepted at any training venues.

3. Course fee payments can be made online when booking via the website or bank transfer. All payments should be addressed to Speeedy Aiders

4. Course fees include tuition, supporting manuals, assessment, certification and refreshments at selected intervals. All other costs such as travel, lunch and accommodation are the responsibility of the learner.

5. Cancellation/ Postponement Fee( to ensure your space in one of our courses). More than 14 days' notice before course date there will be no charge. Less than 2 weeks' notice before course date the full course fees will be charged, at the rate payed.

6. It is the learners responsibility to ensure that the course is suitable for their requirements. Speeedy Aiders can offer advice but accept no liability in the event of the course content not meeting the learners requirements.

7. Speeedy Aiders reserves the right to re-schedule or cancel any of its courses - but guarantees to only do this in exceptional circumstances where due reason exists (e.g. severe weather/ bereavement). Should we cancel a course, every effort will be made to rebook you onto a mutually convenient alternative course OR refund your course fee.

8. Speeedy Aiders has the right to alter advertised course venues and trainers. Where a change of venue takes place, all delegates will be informed as soon as practicable but no less than 24 hours prior to the course start date.

9. Students are required at all times to observe and abide by all policies regarding health and safety, security, suitable conduct and behaviour and any other regulations stated by Speeedy Aiders.

10. If a learner breaches any codes of conduct or suitable behaviour whilst attending a course or in during the booking process, Speeedy Aiders has the right to remove the learner from the course or not to accept the learner booking. In the event of a learner being removed from a training course, no refund or remuneration will be made.

11. We reserve the right to refuse admission to any student who arrives late for a course or is absent from any session if we feel they will not gain sufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable.

12. By necessity, First Aid qualifications require the student to be assessed performing practical tasks such as Cardio Pulmonary Resuscitation(CPR). To pass the assessment the learner must demonstrate the required practical skills. Speeedy Aiders will offer reasonable adjustments in certain circumstances. Should you have any questions regarding this then please contact us.

13. Speeedy Aiders always welcomes in advance, for preparation purposes, notification of any assistance that a learner may need during the course duration.

14. If it is felt by the trainer/ assessor that the learner doesn't meet the learning outcomes of the course and or assessment process and is referred, they will be offered a re assessment which is free of charge.

15. By attending one of our courses you are giving us permission to contact you in 3 years to notify you that your certificate will be up for renewal

16. Please ensure the course you have booked/attended matches your desired accreditation.

Group Courses

1. Course fee payments will not be accepted at any training venues.

2. Course fees include tuition, supporting manuals, assessment, certification. All other costs are the responsibility of the student.

3. It is the learners responsibility to ensure that the course is suitable for their requirements. Speeedy Aiders can offer advice but accept no liability in the event of the course content not meeting the student's requirements.

4. Learners are required at all times to observe and abide by all policies regarding health and safety, security, suitable conduct and behaviour and any other regulations set out by Speeedy Aiders.

5. We reserve the right to refuse admission to any and all learners whom arrives late for a course or is absent from any session if we feel they will not gain sufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable. To conform with Health and Safety Executive (HSE) requirements for statutory certificates, attendance at all sessions is mandatory.

6. Speeedy Aiders welcomes in advance, for the preparation purposes, notification of any assistance that a learner may need during the running of the course. Speeedy Aiders can assist in this.

7.By attending one of our courses you are giving us permission to contact you in 3 years to notify you that your certificate will be up for renewal.

Speeedy Aiders are committed to delivering a exceptional training from our amazing trainers. We are to create experiences for all learners and clients to enjoy.

Speeedy Aiders are dedicated to ensuring that any suggestions for improvement are dealt and actioned as quickly as possible.

To listen, investigate and seek fair resolution to any complaint received without prejudice or victimisation of the complainant.

Confidentiality

1. Informal complaints at the end of the course, students will be issued with an evaluation form to complete where they may make comment on the course content and delivery given by the course instructor. These will all be diligently checked back in the office and analysed for anything that may fall below the expected standards. Speeedy Aiders always take this seriously and work to improve anything that may have fallen below the standards expected. You may have a minor complaint where you feel it may be better to talk to the trainer taking a private but direct approach the the subject issue at hand .If the complaint is something to do with the training room i.e heating, lighting etc. the trainer will in the first instance try to resolve the issue with the venue manager or supervisor. If the outcome from this is unsatisfactory then the issue will be reported back to Speeedy Aiders; then to the Director, who will take further action to resolve this. If the complaints form is being completed by the trainer it will be returned to the office where it will be logged and actioned wherever necessary. If you feel, the outcome is to your satisfaction the complaint will marked as resolved and the only documentation will be from the trainer to the office using the correct complaints procedure .It is normally that the majority of complaints are dealt with informally.

• Log the complaint on our system
• Investigate the complaint which may involve obtaining statements from any witnesses and the trainer.
• Take into consideration all the information, evidence and circumstances to come to a conclusion. We will then either take steps to make changes to avoid a similar problem arising in agreement with the complainant or dismiss the complaint as unfounded by stating the reasons why.
• Any complaints or appeals will be held on our system and reviewed at quarterly meetings. If any changes, improvements or training are identified following this review, we will take the necessary steps to achieve this.

If the complainant is not satisfied with the outcome of the investigation they may appeal within 10 days of response letter to the Company Director. The complainant should state the reasons for their dissatisfaction and explain what action they feel should be taken to resolve the issue. The Managing Director will either uphold the original decision, recommend steps that could be taken to avoid a similar issue arising again in the future, invite the complainant to attend an appeals hearing. The Managing Director will confirm the outcome of the Appeal within 10 working days of the hearing date.